Inclusive Leadership

The first book on Diversity and Inclusive Leadership that offers tried and tested approaches to achieving sustainable change in any sized organisation – operating locally and globally.

‘Inclusive Leadership – the definitive guide to developing and executing an impactful diversity and inclusion strategy – locally and globally’, aims to help organisations achieve the change they are looking for in a straightforward, highly pragmatic style.

Looking at all aspects of business, it works through the whole employee life cycle and helps you consider how you go to market and how you achieve a diverse supply chain. It introduces a framework that any sized organisation can use, to help you think about where you are on your D&I journey and where you want to be. There are also examples of leading thinking and good practice from around the world.

Much has been said and written about the real meaning of a diverse workforce and the benefits of everyone feeling included, but leaders continue to grapple with the challenge of creating more diverse and inclusive companies.

With the amount of senior leadership commitment, resource and passion put into this topic, why hasn’t more changed?

Academics tell us that 70% of change programmes fail because they are not underpinned by change management principles and a key challenge in the D&I field is that all too often, organisations are too heavily reliant on a collection of initiatives such as networks and minority leadership programmes.

This book, the first of its kind and written by two experts with over a combined 30 years experience in the field, will explain why progress is slow in many companies and will share with you the roadmap to creating and delivering an effective strategy that helps deliver a more inclusive workplace.

Using the STAR framework to help you identify where you are on your journey, the book covers:

The business case for a focus on D&I
The importance of driving your strategy through a change management approach
You and your stakeholders’ roles as change agents
The key derailers and how to remove barriers and obstacles
Tracking and measuring progress

PRODUCT DETAILS

Paperback 320 pages
Publisher Financial Times/Prentice Hall
Publication Date 10^th October, 2016
Language English
ISBN-10 1292112727
ISBN-13 978-1292112725

Preface
Part One Starting Out
Part Two Taking the Leap
Part Three Achieving Change
Part Four Reaping the Rewards

Foreword from Larry Hirst CBE
About the Authors

Introduction

What is Diversity and Inclusion?
Why is it important?
Who is the book for?
Why us?
Further thoughts

What is ‘Starting Out’?

Starting Out
Introducing the STAR framework
Getting to grips with D&I terminology

Assessing Your Current Position

What information is available?
Cultural and community norms
Analysing your data

Creating the case for change

What has worked in the past within your organisation?
What’s more important – the moral, the legal or the business case?
Creating the Burning Platform
Do you know your SWOT from your PESTLE?
What’s In It For Me?
Use data that is most relevant for your organisation!
Challenging the Status Quo

Building a strategic plan

Developing your vision
Creating your strategic delivery plan
Achieving short term wins

Your role as a change agent

What does an effective change agent look like?
The skills and competencies required
Building your skills

Who is there to help? Working with external providers

External Benchmarking
Charters and Kitemarks
Forums and external networks
Thought Leadership and Research

Building your team

Building a wider team
Where’s the programme office?
Winning supporters from the board to the shop floor

Communicating the change

Creating your key messages
Creating and delivering your plan
Media channels
Adapting and embedding into everyday messages

Bias and talent bias traininig

The Impact of bias
What is Bias?
Bias and Unconsious Bias Training

Talent management – Recruitment to Career Development

Recruitment
Pre-hire and your organisations brand
Accessing the talent pool
Effective assessment of your talent pool
Performance management
Progression and Promotion
Training and Development

Talent management – Reward to Exit

Reward - pay and benefits
Leaving a company
Alumni networks
Pre-retirement programmes
Non-Exec Director positions

Networks

What are networks and why build them?
Creating a network and getting it off the ground
Taking your local network regional and/or global
Challenges and obstacles
Measuring business impact and return on investment

Inclusive Leadership Development

What do we mean by inclusive leadership?
Minority specific leadership development programmes
Cross cultural working
Coaching, mentoring and sponsorship for specific communities

New Ways Of Working

What is New Ways of Working?
Why the Focus?
What is Flexible Working?
Workplace of the Future (WOFT)
Challenges and solutions
Tips to achieving your vision

Removing Barriers and Obstacles

Why some D&I strategies fail
How to identify your barriers and obstacles
Overcoming barriers and obstacles and reducing their impact

Thinking Global, Acting Local

Glocal - think global, act local
Creating a global ethos
Translating a global aspiration to local delivery
Empowering local employees to deliver their plan

Measuring Impact And Realising Benefits

Creating the right, trackable measures
Individual measures
Targets verses Quotas
Converting impact measures to business benefits

Embedding Your Strategy Into The Culture

Building on the change and continuously improving
Leveraging progress and successes across the organisation
Awards – gaining external recognition
Sponsorship – associating your brand with others

Leveraging D&I In The Market

Supplier Diversity
Marketing to a diverse consumer base
Creating products and services for a diverse consumer base

Looking Forward

Changing Demographics
The need to connect with your mid level managers
Small actions, Big impact
Engaging Men/Allies as Agents for Change
Multi generational working
Moving away from a focus on single strands to a more sophisticated approach
Building the pipeline
Increase Transparency
Heightened expectations from other stakeholders
Structuring the D&I function

Conclusion

Author Biographies

Charlotte Sweeney

Fleur Bothwick

Charlotte Sweeney, OBE

Charlotte has specialised in large-scale change programmes with a focus on diversity, inclusion, engagement and wellbeing for nearly 20 years. She is seen as a thought leader in her field and works with companies and executives from the private and public sectors to drive leadership and cultural change. Charlotte worked for Blue Chip companies in the Financial Services sector for 25 years (Barclays, Barclays Capital, HBOS and Nomura International) before creating her own consultancy.

Charlotte is also the founder of the ‘Creating Inclusive Cultures’ Programme which is a business forum of companies to drive sustainable change on Inclusion in cities across the UK. It is heralded as ‘the first serious programme that gets companies to work together on D&I issues in the UK regions’ and is a formal partner of the UK Government’s Prime Minister Northern Powerhouse Programme.

She conducted an independent review on the Voluntary Code for Executive Search firms in relation to getting more women onto boards for the UK Secretary of State Dr Vince Cable, which is now referred to as “The Sweeney Report”. She is Vice-Chair of the Dept of Business, Energy and Industrial Strategy external Diversity & Inclusion Advisory Panel. She created and led the City of London’s Diversity Programme “The Power of Diversity” on behalf of the then Lord Mayor of London Dame Fiona Woolf CBE, collaborating with over 70 companies.

Charlotte is a former Non Executive Director and Deputy Chair at the Mid Yorkshire NHS Trust in the UK. She currently holds a number of NED roles in companies and charities including the City HR Association and Carers UK and, in 2014, became a Liveryman of the Worshipful Company of Management Consultants as well as gaining the Freedom of the City of London.

Over the years Charlotte has won many awards, including from Harvard, for her work in the Diversity and Inclusion field and was recognised by TIAW for advancing the economic empowerment of women. In October 2015, she was recognised by The Economist as in the Top 50 Diversity Professionals in the world. In 2016 she was awarded the Commended Award as a Transformational Leader in the Northern Power Women Awards and listed in the Top 50 Power Women.

Charlotte is co-author of the book ‘Inclusive Leadership’ on D&I strategies, published by The Financial Times. She writes for a number of professional publications as well as delivering keynote speeches and chairing conferences internationally. She is also a regular expert contributor in the Press, Radio and TV including The Guardian, The Financial Times, Sky News, BBC Radio Five Live and ITV News.

She is a Fellow of the Chartered Management Institute, the Royal Society of the Arts, Professional Speaking Association and Chartered Institute of Personnel and Development.

In the 2017 New Years Honours she was awarded ‘Officer of the British Empire’ for services to Women and Equalities.

Email info@charlottesweeney.com
Telephone +44 (0) 7825 454 853
Twitter @charlottesweene
Website www.charlottesweeney.com
Website www.creatinginclusivecultures.com

Author Biographies

Charlotte Sweeney

Fleur Bothwick

Fleur Bothwick, OBE

Fleur is the Director of Diversity and Inclusive Leadership (D&I) for the EMEIA Region at EY which is made up of Europe, Middle East, India and Africa with ninety nine countries and 105,000 people. Her role entails developing, driving and embedding an integrated diversity strategy across this large multi-disciplined matrix organization.

A key focus for this role is stakeholder engagement, specialist consultancy, change management and brand development in the market. Fleur is a regular conference speaker and contributor to articles and research in this field, publishing a series of thought leadership, most recently on how to take the LGBT agenda global. In October 2016 she will publish a book on Inclusive Leadership, co-written with a peer in the market, Charlotte Sweeney and can be pre order from Amazon at, tinyurl.com/j8zz4d3.

Prior to joining EY, Fleur spent 18 years in the Investment Banking Sector. Latterly at Lehman Brothers for 7 years where she was initially Head of HR for Capital Markets in Europe – Fixed Income, Equities and Private Clients. In January 2002 she was asked to develop the Lehman diversity strategy for Europe. During this period LB received a number of accolades in recognition of their D&I progress; they launched a suite of employee networks, trained recruiters in unconscious bias, drove a firm wide initiative to increase the take up of flexible working and launched a supplier diversity programme. Fleur was also active in the market sitting on external committees and boards such as the London Development Agency and the Docklands Chaplaincy.

Fleur has a Masters in HR Strategic Management. She was a founding member of the advisory board for Diversity Works for London, is the former Co-Chair of the Board of Working Families and Former Member of the Advisory Board of WE Connect Europe.

She is a judge for Race for Opportunity Awards and a co-founder of the EMEA forum. In early 2016, she was the policy lead for Women in Business and Politics for the Womens Equality Party, UK.

In February 2013 she was profiled in the Financial Times.

She is a Director of the NAS Academies Trust and Chair of Governors of NAS Vanguard School, a free school opening in Lambeth for children on the autism spectrum.

In the Queen’s 2013 New Years Honours List, she was named an Officer of the Order of the British Empire in recognition of her contribution to Diversity and Inclusion in the workplace.

Email fbothwick@uk.ey.com
Twitter @FleurBothwick

“Finally, a book that can guide both the experienced and inexperienced leaders to implementing diversity and inclusion in their organisations. Moving from ‘initiatives’ to ‘business change’ is a challenge for many – Charlotte and Fleur seamlessly walk you through how to do this, sharing examples from their vast experience. A must read for any leader who is serious about attracting the best and getting the best from their people.”

Sadeq Sayeed Former CEO, Nomura International

Endorsements

Admirably qualified to write about the practical challenges, and opportunities, in promoting diversity in business and creating inclusive workplaces. Full of pragmatic ways forward that enable you to convert words into action.

The Rt Hon Sir Vince Cable
Former Secretary of State for Business, Innovation and Skills

This book is a high impact, practical how-to guide to D&I, drawing on the extensive real-life experience of two master practitioners.

Stephen Sidebottom
Global Head of HR, CIB, Standard Chartered Bank

This book provides a thorough introduction to D&I with practical and pragmatic advice on how to create a truly inclusive culture. We know that if we get inclusion right, much of our diversity ambitions will follow. Whilst I see compelling research on D&I, there is little advice on how to put this into practice. Fleur and Charlotte have laid out a clear and pragmatic approach that will serve us all well.

Peter Duff
Head of Diversity & Inclusion (EMEA), International oil and gas company

In a world of increasing disruption, there has never been a better time for organisations to evaluate where they are on the continuum of inclusive leadership, both internally and externally.‎ This practical book offers insightful stories and guidance to bring to life an effective approach to driving sustainable culture change.